Leaders must exemplify integrity and earn the trust of their teams through their everyday actions. When you do this, you set high standards for everyone at your company. And when you do so with positive energy and enthusiasm for shared goals and purpose, you can deeply connect with your team and customers.
My parents met at Fort Riley, Kan., during World War II. My father was an Army civilian; he had been trampled by a horse in his youth and couldn’t enlist. My mother was studying to be a nurse and, when war broke out, joined the Women’s Army Corps without even telling her parents.